Last 100 customer ratings

Smile 85

94% said great!

Flatline 35

3 said just OK

Frown 35

3 said not so good

Shopify Customer Support
Happiness Report

How we measure customer happiness

After every interaction with our support team, a customer is asked to rate the experience by clicking one of three ratings: “It was great” (happy face), “It was OK” (flat-line face), or “It wasn’t good” (frown face). Here's what the choices look like on the ticket.

This is how we get better

We study these ratings to help us improve. Every customer interaction is an opportunity to get better. The ultimate goal is 100% happiness.

Full transparency and accountability

We’ve made these ratings public so everyone knows how we’re doing. We want to be held to the highest possible standards for customer service. Full transparency keeps us honest.

The team that makes our customers happy

0

Iain Russell

0

Amal Al Salami

0

Terri-Lynn Woodhouse

0

Harneet Reen

0

Shira Sade

0

Sydnee Christian

0

Darragh Murphy

0

Paula Schmidt

0

Mark Trinidad

0

Alysa McDonald

0

Samuel Weatherbee

0

Kathryn Donald

0

Ashley Cinnamon

0

Keith Brouillette

0

Guinto Nikki

0

Maria Jimenez

0

Evan Williams

0

Melissa Ryan

0

Ciara Griffin

0

Kieran Nicholson

0

Abby Drougel

0

Trevor Ernst

0

Christine Steinke

0

Justin Bourre

0

David Nater

0

Kristin Scalisi

0

Ryan McInnis

0

Robert Brown

0

Zachary Elias

0

Katie Bowes

0

Sandie Massie

0

Strat Barrett

0

Karen McCrann

0

Alex Hurst

0

Bronwen Weiderick

0

Robert O'Reilly

The last 100 customer support ratings.
Last rating less than a minute ago.

smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile frown smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile flatline smile smile smile smile smile smile smile frown smile smile smile smile smile smile smile smile smile smile smile smile flatline smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile flatline smile smile smile smile smile smile smile smile frown smile smile smile

We strive for happiness — not satisfaction.

The customer service industry is obsessed with “customer satisfaction”. We believe that’s too low a bar. Satisfaction is not a measure of success — it’s just enough to get by. We want our customers to be happy. Happiness is success. Happiness is our goal.