Making our customers smile every day.
Last 100 customer ratings
|87% said great!||7 said just OK||6 said not so good|
Shopify Customer Support Happiness Report
How we measure customer happiness
After every interaction with our support team, a customer is asked to rate the experience by clicking one of three ratings: “It was great” (happy face), “It was OK” (flat-line face), or “It wasn’t good” (frown face).
This is how we get better
We study these ratings to help us improve. Every customer interaction is an opportunity to get better.
The ultimate goal is 100% happiness.
Full transparency and accountability
We’ve made these ratings public so everyone knows how we’re doing.
We want to be held to the highest possible standards for customer service.
Full transparency keeps us honest.