Shopify Customer Happiness Report

Making our customers smile every day.

Last 100 customer ratings

Smile 85 Flatline 35 Frown 35
90% said great! 5 said just OK 5 said not so good

Shopify Customer Support Happiness Report

How we measure customer happiness

After every interaction with our support team, a customer is asked to rate the experience by clicking one of three ratings: “It was great” (happy face), “It was OK” (flat-line face), or “It wasn’t good” (frown face).

This is how we get better

We study these ratings to help us improve. Every customer interaction is an opportunity to get better.
The ultimate goal is 100% happiness.

Full transparency and accountability

We’ve made these ratings public so everyone knows how we’re doing.
We want to be held to the highest possible standards for customer service.
Full transparency keeps us honest.

The last 100 customer support ratings.

smile smile smile smile frown smile frown smile smile smile smile smile smile smile smile smile frown smile smile smile smile smile smile smile smile smile smile frown smile smile smile smile smile smile smile smile smile smile smile smile smile smile flatline smile flatline smile smile smile smile smile flatline smile smile smile smile smile smile smile frown smile smile smile flatline smile flatline smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile smile
Last rating 2 minutes ago.